Terms of Use

Last updated: December 2025

These General Terms and Conditions of Use define the rules governing the use of the Nomador platform. Use of the platform implies full and unconditional acceptance of these General Terms and Conditions of Use. Users are invited to read them carefully.

1. General information – Presentation and scope of the services

1.1 The “Nomador” platform (hereinafter referred to as the “NOMADOR Platform” or the “Platform”) is operated under the domain name www.nomador.com by the company NOMADOR, a simplified joint-stock company (société par actions simplifiée) with a share capital of ten thousand euros (€10,000), registered with the Paris Trade and Companies Register under number 512 042 615, whose registered office is located at 41, rue de Richelieu, 75001 Paris, France (hereinafter referred to as “NOMADOR”).

1.2 The NOMADOR Platform is a platform for listing advertisements and profiles, enabling connections between private individuals. Internet users (the “Users”) may publish, offer, search for and book in-home pet care services (“Pet sitting”) in exchange for the provision of accommodation (“House sitting”).

1.3 The NOMADOR Platform is reserved for Users who are of legal age under the legislation in force in their country of residence and who have full legal capacity.

1.4 The Platform is accessible free of charge to any User via the website www.nomador.com.

1.5 These General Terms and Conditions of Use (hereinafter the “General Terms and Conditions of Use”) set out the terms and conditions governing use of the NOMADOR Platform.

2. Inscription

2.1 In order to publish or respond to an advertisement, the User must register on the NOMADOR Platform and become a Member.

2.2 To do so, the User must access the Platform and click on the “Free Registration” tab or on one of the tabs entitled “Have my pets cared for” or “Become a House-sitter”.

2.3 The User must then complete the mandatory fields of the Platform’s registration form, namely their first name and email address, and choose a personal password which will be used to access the Platform in accordance with Article 3.

2.4 Once these fields have been completed, the User is invited to choose between a free plan and a paid plan. Users are informed that the buttons “Start for free” or “Subscribe” allow them to complete registration free of charge only. Subscription to a paid plan is only possible at a later stage, once the User has completed free registration, and in accordance with the General Terms and Conditions of Services.

2.5 To complete the registration process, the User must accept the Platform’s General Terms and Conditions and confirm their registration by clicking on either the “Start for free” or “Subscribe” buttons. The User will receive a confirmation email containing a confirmation code and a hyperlink enabling them to validate their email address directly on the Platform.

2.6 Users are informed that registration on the Platform provides access to a personal account, in accordance with Article 3 of these General Terms and Conditions of Use.

2.7 When registering on the Platform, the User is required to provide complete and accurate information. Should their situation change, the User undertakes to update the corresponding information without delay in the “Profile” section of the Platform.

3.1 To access their personal account on the Platform, a User registered in accordance with Article 2 must click on the “Login” tab located at the top right of the homepage and enter their login credentials, namely their email address and personal password.

3.2 The login credentials of registered Users are those provided at the time of registration on the Platform in accordance with Article 2.

3.3 In the event that the User forgets their password, they may click on the “Forgot your password?” hyperlink on the login page. The User will then be redirected to a webpage and invited to enter their email address, after which they must click on the “Send code” button. The User will receive an email containing a hyperlink and a confidential code enabling them to reset their personal password.

4.1 Login credentials are confidential, unique and personal.

4.2 Users are responsible for all activities carried out using their login credentials and for any misuse of such credentials. Users must therefore take particular care not to disclose their login credentials to any third party, including other Users. NOMADOR shall not be held liable for any loss or theft of a User’s login credentials.

4.3 Any unauthorized access to another User’s personal account is strictly prohibited. Such access shall be deemed fraudulent access within the meaning of the applicable provisions of the French Criminal Code.

4.4 If any login credential is lost or stolen, the User must notify NOMADOR without delay, which shall then proceed with the immediate cancellation and/or update of the relevant credential.

4.5 If an unauthorized User gains access, without right, whether inadvertently or otherwise, to another User’s personal account, they undertake to inform NOMADOR at the following email address: [email protected]. The User must consider all data accessed in this context as confidential data and undertakes not to disclose it under any circumstances.

4.6 Furthermore, any suspicion of fraudulent use of a User’s personal account by third parties must be reported immediately to NOMADOR by email at the following address: [email protected].

5. Services available to Users

5.1 The NOMADOR Platform enables Users to access and consult House sitting listings published on the Platform by registered Users.

5.2 Users are informed that they may not respond to or apply for any listing, nor interact with other Users, unless they are registered in accordance with Article 2 of these General Terms and Conditions of Use.

5.3 Once registered in accordance with the above-mentioned Article 2, Users benefit from the services as described in the General Terms and Conditions of Services.

6. User obligations

6.1 The User undertakes to:
(i) read, accept and comply with these General Terms and Conditions of Use;
(ii) provide NOMADOR, without delay, with all information necessary for their registration and login on the NOMADOR Platform and to update such information in writing, the User being solely responsible for any consequences arising from any failure or delay in updating said information;
(iii) ensure the provision, installation and maintenance of the infrastructure enabling access to the NOMADOR Platform, as well as bear the costs of electronic communications (such as telephone charges and Internet access costs) resulting from its use, which shall be borne exclusively by the User, it being specified that it is the User’s responsibility to obtain information on the cost of using such services from the relevant operators;
(iv) protect against the risks of loss or hacking of data, files and programs by using regularly updated antivirus software;
(v) restrict access to, and maintain the strictest confidentiality with respect to, any means of access to the NOMADOR Platform, and more generally to secure such means of access in order to prevent any unauthorized use of the Platform;
(vi) use the NOMADOR Platform in compliance with the laws and regulations in force;
(vii) not use the NOMADOR Platform in any manner likely to harm the reputation and/or image of the Platform, NOMADOR, any client of NOMADOR, any User or any other person;
(viii) take all necessary precautions to secure their systems, in particular by using standard browser security settings and up-to-date protection mechanisms to defend against malicious software;
(ix) refrain from engaging in any activity intended to render the NOMADOR Platform inoperative or to make access to or use of it more difficult. Users are informed that they may not take any action that could result in an unreasonable or excessive load on the infrastructure of the NOMADOR Platform. Users are also not authorized to block or modify the content of the Platform outside of the functionalities provided for this purpose, or to otherwise interfere with the operation of the Platform. Users may not extract, reuse, integrate into an application, software or another website, link to and/or connect in any other way all or part of the NOMADOR Platform. The use of data mining programs and techniques, robots, scraping and/or similar data collection and extraction tools is prohibited;
(x) not extract, reuse or integrate, into an application, software, another website or any other medium, whether digital or paper, all or part of the NOMADOR Platform, in particular all or part of the listings published by registered Users;
(xi) not use the NOMADOR Platform or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any international, federal, national, regional or local law, regulation or ordinance;
(d) to infringe or violate the intellectual property rights of NOMADOR or of third parties;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against any person based on sex, sexual orientation, religion, ethnic origin, race, age, national origin or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Platform, any related website, any independent website, or the Internet;
(h) to collect or track the personal data of others;
(i) to send spam, phish, pharm, pretext, spider, crawl or scrape the web (or any other resource);
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Platform, any software, application, website or the Internet;

6.2 The User also undertakes to:
(i) provide accurate and complete information, in particular with respect to their identity;
(ii) not register false information that could mislead any person, in particular NOMADOR or its employees and business partners.

6.3 NOMADOR reserves the right to suspend or delete the User’s account and to terminate or block any access to or use of the NOMADOR Platform or any other related website or application in the event of a breach of the rules set out in this Article.

6.4 Identity verification: Nomador may carry out, or have carried out by a specialized service provider, an identity verification of Users in connection with their use of the Platform. This verification may include, in particular, the transmission by the User of identity documents and information enabling confirmation of their identity. Such documents are processed by the authorized service provider in accordance with its own data security and retention policies. The User undertakes to provide accurate and truthful information and not to impersonate any third party.
In the event of serious doubt as to a User’s identity, non-compliance of the documents provided, or suspicion of fraud, Nomador reserves the right to suspend or delete the relevant account, without prejudice to the other provisions of these General Terms and Conditions.

7. Obligations of NOMADOR

7.1 NOMADOR undertakes to administer the NOMADOR Platform in order to ensure the proper operation and relevance of the services offered through the Platform, and to ensure that Users are able to access it in accordance with the service level commitment set out in Article 5 of these General Terms and Conditions of Use.

8. Legal status and consequences

8.1 The User acknowledges that the role of NOMADOR is limited to that of a technical hosting intermediary.

8.2 Accordingly, and in accordance with French Law No. 2004-575 of 21 June 2004 on confidence in the digital economy (known as the “LCEN Law”), NOMADOR qualifies as a hosting service provider of an online public communication service and, as such, is not subject to any general obligation to monitor the content published and hosted on its Platform. ** 8.3** In any event, Users are invited to report to NOMADOR any unlawful content, potential abuse, or infringement of their rights or of these General Terms and Conditions of Use identified on the NOMADOR Platform, by email at the following address: [email protected].

9. Liability

9.1 Liability relating to content published by registered Users

9.1.1 NOMADOR is not responsible for the content of listings hosted on the Platform. Such listings are published at the initiative of registered Users, who are solely and exclusively responsible for their content.

9.1.2 Accordingly, NOMADOR’s liability may not be sought in the event of any dispute relating to the content of information provided by registered Users on the Platform (text, image, photograph, logo), provided that NOMADOR has not been notified of the disputed content in accordance with Article 8.3 of these General Terms and Conditions of Use.

9.1.3 Members are informed that the photographs and images illustrating listings published by registered Users are non-contractual and that NOMADOR shall not be held liable in the event that a photograph or image does not accurately reflect the accommodation made available or the Pet sitting service offered.

9.2 Liability relating to the operation of the Platform

9.2.1 NOMADOR shall not be held liable in the event of any malfunction, breakdown, difficulty or interruption in operation preventing access to the NOMADOR Platform or to any of its functionalities.

9.2.2 NOMADOR disclaims any guarantee relating to uninterrupted, fast, secure or error-free use of the service and may, at any time, interrupt the service for indefinite periods or discontinue it, without prior notice to the User.

9.2.3 The equipment used to connect to the NOMADOR Platform is under the sole responsibility of the User, who must take all appropriate measures to protect their equipment and their own data, in particular against viral attacks via the Internet. The User is also solely responsible for the websites and data they access.

9.2.4 NOMADOR reserves the right to temporarily restrict access to the Platform or to certain functionalities if necessary due to capacity limitations, server security or integrity, or in order to implement technical measures, where such measures serve the proper or improved provision of the services (maintenance operations).

9.2.5 The User acknowledges that NOMADOR shall not be held liable for any interruption of the NOMADOR Platform or any delay in performance beyond its control and, in particular, that the provision of the Platform’s services depends on the reliability, availability and continuity of connections provided by a number of third parties (telecommunications network operators, the public Internet, the User’s infrastructure, etc.), as well as on the accuracy and integrity of the information provided by the User. NOMADOR may suspend the NOMADOR Platform for scheduled maintenance carried out by NOMADOR or one of its subcontractors, or in the event of technical necessity (emergency maintenance).

9.2.6 NOMADOR shall not be liable for any damage suffered by the User or by third parties where the cause of such damage arises from a connection issue attributable to the User or from the User’s use of the NOMADOR Platform. The User hereby waives any claim against NOMADOR in this respect.

9.3 Liability relating to use of the Platform

9.3.1 NOMADOR shall not be held liable in the event of legal proceedings brought by third parties against the User (a) arising from the User’s use of the NOMADOR Platform or any service accessible via the Internet; or (b) resulting from the User’s failure to comply with these General Terms and Conditions of Use and/or the General Terms and Conditions of Services.

9.3.2 Should NOMADOR be subject to amicable or judicial proceedings as a result of the User’s improper use of the Platform, NOMADOR may seek indemnification from the User for all damages, amounts, penalties and costs that may arise from such proceedings.

10. Data protection and cookies

10.1 NOMADOR undertakes to comply with the applicable regulations relating to data protection, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation – “GDPR”), as well as French Law No. 78-17 on data processing, data files and individual liberties, as amended.

10.2 Details regarding the processing of personal data and the use of cookies in connection with the use of the NOMADOR Platform are available in the Privacy Policy.

11. Intellectual property

11.1 The content accessible on the NOMADOR Platform, as well as the Platform itself as the medium hosting the listings published by registered Users, may be protected by intellectual property rights (including copyright and registered trademarks) and by any other applicable foreign laws.

11.2 Such content, its features and functionalities are the exclusive property of NOMADOR. Nothing in these General Terms and Conditions of Use shall be construed as a transfer or assignment of intellectual property rights.

11.3 NOMADOR grants Users a personal, non-exclusive and non-transferable right to use the NOMADOR Platform.

11.4 Users undertake not to: (i) attempt to access or copy the source code and/or object code of the Platform; (ii) use the Platform for purposes other than those provided for in these General Terms and Conditions of Use; (iii) create copies of the Platform; (iv) reproduce, correct, extract, modify, translate into any language or computer language, reuse, arrange, adapt, decompile (except and only to the extent expressly permitted by applicable law), or incorporate the Platform into another website, software or application, or create derivative works based on the Platform, by any means and on any medium whatsoever; (v) resell, rent, or commercially exploit the Platform, or assign or grant access to the Platform’s services to any third party; (vi) carry out penetration tests or attempt to cause a denial-of-service attack on the services made available on the Platform.

11.5 Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including the graphic charter, source code and/or object code or software applications, without the prior written consent of NOMADOR, is strictly prohibited.

11.6 The fact that NOMADOR does not initiate legal proceedings immediately upon becoming aware of any unauthorized use, reproduction or representation shall not be deemed to constitute acceptance thereof or a waiver of its right to take action.

11.7 Any breach of this Article without the prior written authorization of NOMADOR may constitute an act of infringement and may give rise to civil and/or criminal liability on the part of its author.

12. Severability

12.1 If any provision of these General Terms and Conditions of Use is held to be unlawful, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these General Terms and Conditions of Use, without affecting the validity and enforceability of the remaining provisions.

13. Amendments to the General Terms and Conditions

13.1 Users may consult the most recent version of the General Terms and Conditions of Use of the NOMADOR Platform at any time. NOMADOR reserves the right, at its sole discretion, to update, amend or replace all or part of these General Terms and Conditions of Use by publishing such updates and changes on the website www.nomador.com. It is the responsibility of Users to regularly check whether any changes have been made.

13.2 Continued use of the Platform following any modification of the General Terms and Conditions of Use constitutes acceptance of the updated General Terms and Conditions of Use.

14. Governing law and jurisdiction

14.1 These General Terms and Conditions are governed by French law.

14.2 If the consumer protection laws of the User’s country of residence contain provisions that are more favorable to consumers, such provisions shall apply regardless of the choice of French law.