Why did I not received the email with the link of confirmation of registration?
Check your “spam” e-mail folder, because some ISPs filter out emails containing links.
Is the private information I register made public?
Detailed information on members (Surname, telephone, email) is never available, except when members directly inform one another. No personal information (Surname, telephone,email adress...) is circulated.
Documents providing evidence of ID are seen only by the Website moderators. They are erased from the servers as soon as the moderators validate them.
Subscription and prices
Our different Plans are designed to adapt to everyone’s needs.
For home and pet owners a subscription allows you to:
- Plan your stay with a house-sitter,
- Publish unlimited listings to receive applications
- Verify your identity to reassure other members,
- Benefit from Cancellation Guarantees in case of unforeseen circumstances (Standard and Premium Plans),
- Enjoy Home Protection if needed (Standard and Premium Plans).
For house-sitters a subscription allows you to:
- Apply to an unlimited number of stays,
- Verify your identity to reassure other members,
- Be contacted directly by owners looking for sitters,
- Benefit from Cancellation Guarantees in case of unforeseen circumstances (Standard and Premium Plans).
Our different Plans can be viewed on this page
Some users sometimes ask us about fees that may appear on their bank account following the payment of a subscription (usually a few cents). All of our credit card payments are handled by an international secure payment platform (Stripe). When you make a payment on Nomador, Stripe collects it and then transfers the corresponding funds to us, minus its commission, which is entirely paid by Nomador. Stripe collects in the currency chosen by the sender and for the amount requested by the latter, without taking any commission. Any overdraft is therefore the responsibility of the issuer's bank, to the exclusive benefit of the issuer. Excess debits are a consequence of the contractual and bilateral relationship between the cardholder and his bank.
Right of withdrawal: As stated in our general terms and conditions, you have a right of withdrawal during 14 days after purchasing a membership. This right is only valid if you have not yet used the paid service. To exercise your right of withdrawal, simply write to us using the contact form on the site, indicating your full name, the email address used for your Nomador account and the date of payment of your subscription. A member of our customer relationship team will respond to your request as soon as possible.
The subscription is taken out for a period of 3 or 12 months, automatically renewable and is cancelable at any time from your user account.
I have lost my password, how can I change it?
Click on the Sign in button at the top of the page, then on Forgot password?. In the window that appears, enter your email address in the first field and click the red Send code button.
You’ll then have two options:
Use the code: In the next window, enter your email address again, then the authentication code received by email. Click Continue to choose a new password.
Use the link: Click directly on the link in the email you received, then set your new password.
How do I update personal details such as email address, etc.?
To access your personal information:
Log in to your account, then click on your avatar at the top of the page. From the dropdown menu, select “My profile” to open the "My identity" tab.
To update your email address or password:
Click on your avatar, then select “Settings” from the dropdown menu. Go to the “Login and security” section to make the desired changes.
How can I delete my account?
Send a message via the Contact form on the website and ask to have your account deleted. After a moderator has checked that it will not adversely affect other members (particularly that no future house-sit has been planned), it will be removed from the website.